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Guritno AdiSupport adminDesign guidelines
WORKSPACE OVERVIEW

Dashboard Overview

Support performance, team progress, reporting, and downloads in one place.

Dashboard guide
Workspace performance

Synthetic data for layout and interaction previews.

Tickets createdvs previous period · demo
Tickets resolvedvs previous period · demo
Within SLAvs previous period · demo
Active agentsvs previous period · demo

Ticket volume

Created tickets by day or week.

View chart data
Created tickets in the selected period
PeriodCreated

Resolution target

Progress towards the team target.

Next step

Review unresolved tickets before the end of the period.

Open inbox

Recent activity

  1. Ticket assignedMaya Chen · Signing issue
  2. Article updatedAlex Morgan · Account verification
  3. Team member invitedGuritno Adi · Customer Support

Service health

API connectionOperationalMessage deliveryOperationalExport queueDelayed
Illustrative statuses · no live monitoring

Attention needed

Requires review

Open tickets approaching their SLA deadline.

Review tickets
REPORTING TOOLKIT

Reporting, charts & downloads

Explore the same synthetic delivery data through eight chart patterns. Every chart has an accessible data table.

Reporting guide

Messages sentTotal selected messages · synthetic
Delivery rateDelivered ÷ sent
Open rateOpened ÷ delivered · illustrative channel events

Recent downloads

Files generated in this tab, up to 10 entries. A browser download request does not confirm that a file was saved. No scheduled jobs or emails are created.

No files prepared yet. Download a report or chart to get started.

    Search workspace

    Customer details

    Active account

    Enterprise ID · ENT001

    Create Enterprise Account

    1. Account
    2. Preferences
    3. Review
    Demo only. No account will be created.

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